Terms of Service

1. Eligibility and authority

You must have legal capacity to enter into these Terms. If you use CAI on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization. Mandatory consumer rights that apply in your jurisdiction are not waived by these Terms.

2. Accounts and security

Some services require an account. You are responsible for providing accurate account information, safeguarding credentials, controlling access to your workspace, and promptly notifying us if you suspect unauthorized access. You are responsible for activity performed through your account to the extent permitted by applicable law.

3. CAI services

CAI provides software and services that may include website creation and hosting, workflow tools, business applications, AI-assisted development, agents, data enrichment, integrations, credits, deployment services, and professional or venture-studio services. Features may change as products evolve, and some features may be identified as beta, preview, experimental, or limited availability.

A quote, checkout page, statement of work, order form, project agreement, licence, data-processing agreement, or other written agreement may contain additional terms. If those specific terms conflict with these Terms, the more specific written terms control for the applicable product or engagement.

4. AI-assisted outputs

CAI services may generate code, text, images, recommendations, analyses, classifications, or other outputs using artificial intelligence. AI-generated outputs can be incomplete, inaccurate, outdated, or unsuitable for a particular purpose. You are responsible for reviewing outputs before relying on, publishing, deploying, or using them in a consequential context.

Unless we expressly agree otherwise in writing, CAI does not provide legal, medical, accounting, tax, investment, or other regulated professional advice through AI-generated outputs.

5. Your content and instructions

You retain ownership of content you submit to CAI, subject to any rights held by others. You grant CAI a limited, non-exclusive right to host, copy, transmit, transform, display, and otherwise process that content as reasonably necessary to provide, secure, support, and improve the services you request.

You represent that you have the rights, permissions, notices, and consents necessary for content and personal information you provide. Do not submit content that is unlawful, infringes another person's rights, contains malicious code, or that you are not authorized to disclose.

6. CAI technology and intellectual property

CAI and its licensors retain ownership of the CAI platform, reusable components, software, infrastructure, design systems, methods, models, workflows, documentation, trademarks, and other pre-existing or generally reusable technology. No ownership right is transferred except where a specific written agreement expressly says otherwise.

Rights in custom deliverables, deployed solutions, source code, customer data, domains, or project-specific assets are governed by the applicable order form, licence, statement of work, or other written project agreement. Open-source components remain subject to their applicable licences.

7. Acceptable use

You may not use CAI to:

• violate applicable law or another person's rights;
• gain unauthorized access to systems, accounts, networks, or data;
• introduce malware, interfere with service operation, or circumvent security or usage controls;
• misrepresent identity, authority, origin, endorsement, or affiliation;
• use the services in a way that materially harms CAI, our infrastructure, or other users; or
• resell, sublicense, scrape, reverse engineer, or exploit a service beyond rights expressly granted to you, except where applicable law permits otherwise.

8. Third-party services and integrations

CAI may integrate with or rely on third-party services such as identity providers, hosting platforms, databases, payment processors, communications tools, analytics providers, AI/model providers, and external APIs. Your use of a third-party service may also be subject to that provider's terms and privacy practices. We are not responsible for third-party services outside our reasonable control.

9. Fees, billing, credits, and taxes

Prices, billing cadence, included usage, credit allocations, taxes, renewal terms, and any cancellation or refund terms are shown at checkout or in the applicable written order. By purchasing a paid service, you authorize our payment provider to process applicable charges using the payment method you provide.

Usage credits may be subject to product-specific rules shown in the applicable service. Unless a specific written offer states otherwise, credits are not cash, are not a bank deposit, and have no cash redemption value. We may correct duplicate, fraudulent, or erroneous transactions and will use reasonable measures to avoid charging the same completed purchase more than once.

10. Service availability and changes

We work to provide dependable services, but availability is not guaranteed unless a separate service-level commitment expressly applies. We may modify, add, remove, suspend, or discontinue features for security, legal, operational, product, or commercial reasons. Where practical, we will provide reasonable notice of material changes affecting paid services.

11. Suspension and termination

You may stop using CAI at any time, subject to any applicable paid-service or project terms. We may suspend or terminate access if we reasonably believe there is a security risk, material breach of these Terms, unlawful use, non-payment, abuse, or a need to protect CAI or others. Where appropriate, we will provide notice and an opportunity to remedy the issue.

12. Disclaimers

Except for warranties expressly provided in a specific written agreement, and to the maximum extent permitted by applicable law, CAI services are provided on an "as is" and "as available" basis. We do not warrant that every output will be accurate, every feature will be uninterrupted, or that a service will meet every particular business objective. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

13. Limitation of liability

To the maximum extent permitted by applicable law, CAI will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, opportunities, or data, arising from use of the services. Any monetary liability cap that applies to a paid engagement may be specified in the applicable order form or project agreement. Mandatory rights and liabilities that cannot be limited by law remain unaffected.

14. Indemnity

To the extent permitted by law, if you use CAI on behalf of a business, you agree to defend and indemnify CAI against third-party claims arising from your unlawful use of the services, content you provide without the necessary rights, or your material breach of these Terms. This section does not apply where prohibited by mandatory consumer law.

15. Privacy

Our collection and handling of personal information is described in our Privacy Policy. Product-specific or customer-specific data-processing terms may also apply.

16. Governing law

These Terms are governed by the laws of Québec and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any mandatory rights or forums available under applicable law, disputes relating to these Terms or CAI services will be brought before courts of competent jurisdiction in Montréal, Québec.

17. Changes to these Terms

We may update these Terms to reflect changes in our services, business, or legal obligations. We will publish the current version here and update the effective date. Where required, we will provide additional notice of material changes. Continued use after an updated version takes effect constitutes acceptance to the extent permitted by applicable law.

18. Contact

Canadian AI Solutions Inc.
Montréal, Québec, Canada
hello@canadian-ai.ca